Refund Policy

Refund Policy – BustPlump™ (US Edition)

📌 Overview:
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since you received your item, unfortunately, we cannot offer you a refund or exchange, except where required by law (e.g., defective or misdescribed items under applicable US consumer protection laws).

Refund eligibility may vary if your item is defective or damaged upon arrival. Please refer to the Exchange Section below.

Section 1 – Refunds (If Applicable):

Once we receive and inspect your return, we will email you to confirm receipt and inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically credited to your original payment method within 14 business days, in compliance with standard US payment processing timelines.

Section 2 – Late or Missing Refunds:

If you haven’t received your refund yet:

  1. Double-check your bank account.

  2. Contact your card issuer, as refunds may take time to appear.

  3. Contact your bank, as processing times vary.

If you’ve done all of this and still haven’t received your refund, please contact us via our Contact Us page.

Section 3 – Sale Items:

Only regular-priced items are eligible for refunds. Unfortunately, sale or promotional items are non-refundable, unless they are faulty or misdescribed.

Section 4 – Exchanges (If Applicable):

We only replace items if they are defective or damaged on arrival. To request an exchange for the same item, please reach out via our Contact Us page.

Section 5 – Shipping Returns:

  • To return your product, you must first contact us through our Contact Us page to initiate the return process.

  • You are responsible for return shipping costs, unless the item is faulty or sent in error.

  • Original shipping fees are non-refundable.

  • Depending on your location, return times may vary (typically 7–14 business days within the US).

  • If your return is valued over $75, we recommend using a tracked and insured service. We cannot guarantee receipt of untracked items.

🧪 30-Day Free Trial Terms (US Edition)

We invite you to try our product risk-free for 30 days. If you're not satisfied, you may return it for a full refund, subject to the conditions below:

✅ Return & Refund Eligibility:

  • Return must be initiated within 30 days of delivery.

  • Product must be returned in original packaging with all accessories and documentation.

  • Product must be undamaged, unmodified, and used according to instructions.

  • Product must be properly cleaned and disinfected.

  • Proof of original purchase is required.

🔍 Valid Reason for Return:
Returns must be based on a functional issue (e.g., manufacturing defects or performance faults). Cosmetic dissatisfaction or unsupported claims will not qualify.
We may request photo/video evidence before authorizing a return.

🔁 Return Process:

  1. Contact Us: Email contact@bustplump.com to request a Return Authorization (RA) number. Returns without an RA number will not be processed.

  2. Submit Return Form: Complete the form provided by our support team, confirming all return conditions are met.

  3. Ship the Product: Customers must cover return shipping. Use a trackable service.

🧾 Inspection & Refund Processing:

  • Returns are inspected by an independent third party.

  • If the item is not defective, a $49 inspection and processing fee will be deducted.

  • If approved, your refund will be issued within 14 business days to your original payment method.

❌ Non-Refundable Situations:

  • Returned items without a valid RA number.

  • Products showing misuse, modification, or poor hygiene.

  • Returns initiated after 30 days.

  • Incomplete returns or missing documentation.

  • Products used outside of instructions.

  • Cosmetic dissatisfaction without verifiable defect.

🚫 Exceptions & Exclusions:

  • Promotional/discounted items may have different return conditions (outlined at purchase).

  • This policy does not cover accidental damage, wear & tear, or unauthorized modifications.

📣 Marketing Disclaimer:
While our promotions state *"Try it risk-free for 30 days — You’ve got nothing to lose!"*, this offer is subject to the terms above to ensure fair use and prevent abuse.

📬 Contact Us:
Need help? Reach out via our Contact Us page or email: contact@bustplump.com